Top Awards for King Neptune's, Trident Lounge

These two Trident Entertainment Group casinos are widely acknowledged as being among the most successful online casinos in the industry, took the Best Customer Service Award (King Neptunes) with Trident Lounge the runner up, and 2nd prize in the Best Payouts Award (King Neptune's)

The awards are based on free voting by subscribers to the almost 120 000 circulation Casino Player magazine, a highly respected gambling interest publication based in the United States which enjoys international popularity.

Customer service is available to Trident group casinos and poker room players via a round-the-clock, toll-free telephone, e-mail and Live Chat Support communications system. Trident group spokesman Scott Gaines paid tribute to the customer service staff at the casinos in acknowledging the awards.

"Much time and effort goes into selecting the right staff and then training them in the latest CRM techniques using the best systems available, and being recognized by the readers of such an influential magazine vindicates the investment we have made in training and motivation," he said. "Consistently maintaining high levels of efficiency and responsiveness takes both skill and commitment, and we're proud of our Support and Accounting staff for achieving this key goal."

Trident Entertainment Group Ltd. (http://www.tridentegroup.com) operates King Neptune's Casino, Trident Lounge Casino, Vegas USA Casino and Trident Poker. All three casinos and Trident Poker provide Microgaming Software Systems' state of the art software and are licensed by Kahnawake Gaming Commission, operating under the Commission's regulations. Trident Entertainment Group has built a strong reputation for ethical business conduct and is well respected by the gaming industry and players alike.