Station Casino, Jacada sign deal

17 Oct 2007

ATLANTA, Georgia -- (PRESS RELEASE) -- Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that it has entered into a definitive agreement with Station Casinos, Inc. (NYSE: STN - News).

As a leading provider of gaming and entertainment venues throughout Las Vegas, Station Casinos sought to create a unified interface and desktop for their guest service agents. The Jacada unified service desktop and customer interaction management solution provides a consistent and simplified presentation, increasing agent productivity and improving overall guest service.

"Station Casinos is taking guest service to the next level," said Sandra Green, corporate vice president of hotel operations for Station Casinos. "Jacada will enable our guest service agents to have a positive interaction each and every time they speak with our guests."

This is the second major entertainment organization to select Jacada solutions within the past three months. "It is extremely gratifying and rewarding to Jacada to be invited to partner once again within an industry widely recognized to have the highest quality and emphasis on customer experience excellence," said Paul O'Callaghan, president of Jacada. "Our mutual vision and goal is to provide an immediate identification with unique customer satisfaction. This is a growth market for both Station Casinos and for Jacada, and we're seeing the strategic and significant advantage of unified service desktop and customer interaction management solutions coming to fruition."

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	Station Casino, Jacada sign deal 17 Oct 2007 ATLANTA, Georgia -- (PRESS RELEASE) -- Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that it has entered into a definitive agreement with Station Casinos, Inc. (NYSE: STN - News). As a leading provider of gaming and entertainment venues throughout Las Vegas, Station Casinos sought to create a unified interface and desktop for their guest service agents. The Jacada unified service desktop and customer interaction management solution provides a consistent and simplified presentation, increasing agent productivity and improving overall guest service. "Station Casinos is taking guest service to the next level," said Sandra Green, corporate vice president of hotel operations for Station Casinos. "Jacada will enable our guest service agents to have a positive interaction each and every time they speak with our guests." This is the second major entertainment organization to select Jacada solutions within the past three months. "It is extremely gratifying and rewarding to Jacada to be invited to partner once again within an industry widely recognized to have the highest quality and emphasis on customer experience excellence," said Paul O'Callaghan, president of Jacada. "Our mutual vision and goal is to provide an immediate identification with unique customer satisfaction. This is a growth market for both Station Casinos and for Jacada, and we're seeing the strategic and significant advantage of unified service desktop and customer interaction management solutions coming to fruition."