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New Jersey operators receive warning for withdrawal delays

14 Jan 2021

Online gambling operators in New Jersey have been issued a warning from the Division of Gaming Enforcement regarding the processing times for withdrawals from online gaming accounts. There have been a number of complaints put forward by patrons which were mentioned in the Director's Advisory Bulletin from Division of Gaming Enforcement's Director David Rebuck.

"Specifically, patrons have complained that after requesting a withdrawal, it can take up to two weeks for the funds to be available to them," Rebuck wrote.

He continued with, "While some of this time period can be attributed to the need to investigate possible fraud, identity theft or money laundering, the volume of complaints has led the Division to undertake a review of existing regulations and industry practices regarding withdrawals to ensure the Division's concerns regarding player protection and responsible gaming are being properly balanced against a patron’s right to access their funds."

There were cases of bonuses being offered in order to cancel out the withdrawal requests.

"It has been reported by some patrons that they were even offered bonus money to reverse a pending withdrawal request," Rebuck added to the bulletin.
 
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