ComeOn casino fined by Ksa

(PRESS RELEASE) -- The Netherlands Gambling Authority (Ksa) is fining Tulipa Ent Limited (hereinafter Tulipa) for failing to comply with its duty of care. Tulipa offers games of chance in the Netherlands under the brand name ComeOn. Gambling providers are required to protect players as much as possible from excessive gambling and gambling addiction. According to the Ksa, Tulipa failed to do so sufficiently between December 2023 and September 2024 and will be fined €750,000.

The Ksa requested 10 player files of young adults with high losses and found violations of the duty of care in all files. Signs of potential excessive gambling behavior were not detected in time, often resulting in delayed or inappropriate intervention. For example, the young adult players investigated lost thousands of euros in a very short time and were able to set excessive deposit limits.

Michel Groothuizen, chairman of the board of the Ksa: "The Ksa previously found that providers' implementation of their duty of care varied too widely and often left much to be desired. We therefore conducted additional research with various providers, resulting in the various duty of care fines we are now seeing. Providers absolutely must not let slip something as essential as the duty of care, especially when it concerns vulnerable target groups such as young adults."