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24-hour virtual concierge to launch at Caesars Atlantic City properties

15 Feb 2023

(PRESS RELEASE) -- Caesars Entertainment properties in Atlantic City are using technology to enhance the guest experience with Ivy, a 24-hour virtual concierge service. Created by Go Moment and powered by IBM Watson, the world’s first automated guest engagement platform for hotels will launch at Caesars Atlantic City followed by Harrah's Atlantic City and Tropicana Atlantic City, respectively.

Ivy allows guests to request the services they need to enhance their stay, all from devices. Ivy can book dining, entertainment and spa experiences and facilitate housekeeping and maintenance requests. Ivy also surveys guests during their stay, which allows for quick recovery of unhappy guests in real time. Users may opt out of receiving messages from Ivy at any time.

Ivy initially launched at the boutique Nobu Hotel at Caesars Palace and The Cromwell in December 2016. Caesars Entertainment rolled out to its remaining Las Vegas resorts in 2018, becoming the first major gaming company in the market to offer a widespread guest text messaging program with built-in artificial intelligence. The platform is now used at other Caesars-owned properties across the country to enhance the customer service experience.
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