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MGM Resorts unveils new app

5 Feb 2019

(PRESS RELEASE) -- MGM Resorts destinations in the U.S. are making it easier and faster to get the adventure started with the new MGM Resorts mobile app. Features, including in-app reservations, mobile check-in and digital keys, will save time and enhance the overall guest experience.

“We are committed to developing and utilizing technology to better serve our customers, and our company’s new user-friendly app does just that,” said Kelly Smith, senior vice president & chief digital officer, MGM Resorts International. “We know, for example, the arrival experience sets the stage for an entire stay, so we designed the app to expedite check-in and elevate the process to be quicker and easier. The app will continue to evolve, adding more value for our guests.”

The convenience factor
Prior to traveling to participating domestic MGM Resorts destinations, guests can book their room, discover dining and entertainment options available while in town, and then check in at their leisure up to 24 hours in advance through the app. Guests also can customize their stay by requesting room upgrade options.

On the day of arrival, eligible guests will have the option to be notified as soon as their room is ready. If already an M life Rewards member, they can access digital key, where available, or head to a Mobile Check-In Kiosk to print a room key and be on their way.

The MGM Resorts app also is like a ‘pocket concierge’ with a tremendous variety of resort information and the ability to make reservations at the company’s venues with the touch of a finger. Consolidating the resort experience into one centralized location can be helpful since most travelers don’t plan the entire trip ahead of time, making last-minute decisions on where to go to dinner or what show to see. The app displays what events and shows are in town, what restaurants are nearby, and allows for easy searches such as type of cuisine. With a wide variety of choices, guests can quickly narrow it down to find what’s right for them and then make reservations for dining, entertainment and nightlife at MGM Resorts destinations – all at the tap of a button.

Parting is such sweet sorrow after enjoying days packed with excitement, fun, relaxation and/or business, but the parting process won’t be thanks to mobile check-out. Through the app on the morning of departure, it’s a one-tap check out.

Membership has its privileges – and it's free
In addition to enjoying all the benefits, offers and perks available through the M life Rewards program, members now can access member-only key features of the MGM Resorts mobile app including mobile check-in, digital key and mobile check-out.

If not yet part of MGM Resorts’ premier loyalty program, guests can sign up for free and become a member at the same time they check in on the app. Once registered, they can utilize various member-only features of the mobile app and start earning Tier Credits for virtually every dollar spent on hotels, restaurants, entertainment, nightlife, attractions, spa, salon, and more. In addition, a popular tab within the app shows the M life Rewards account, including Tier Level and Express Comps.

Never miss out
Download the free MGM Resorts app for the following resorts through the App Store and Google Play:

- Las Vegas resorts: Bellagio, Aria Resort & Casino, Vdara, MGM Grand Hotel & Casino Las Vegas, The Signature at MGM Grand, Mandalay Bay Resort and Casino, Delano Las Vegas, Park MGM, The Mirage, New York-New York Hotel & Casino, Luxor Hotel and Casino, and Excalibur Hotel and Casino.
- Regional destinations: Beau Rivage Resort & Casino and Gold Strike Casino Resort in Mississippi; MGM Grand Detroit Casino; MGM National Harbor in Maryland; and the Company’s newest resort, MGM Springfield (Massachusetts), which opened 24 August 2018.

Maximize the benefits of the MGM Resorts app with notification and location access:

- Notification benefits include check-in and reservation updates. With access provided, a reminder to check in 24 hours prior to arrival will appear.
- When location permission is granted, guests are alerted to when their room is ready and can pull up restaurants and shows nearby.

App features
- Check-in and check-out
- Digital Keys
  • Las Vegas:
- Bellagio, ARIA, Vdara, MGM Grand, Mandalay Bay, Delano Las Vegas, Park MGM and Luxor
  • Regional: MGM Springfield (Massachusetts)
  • Additional MGM Resorts destinations will launch at later dates
  • ID verification required for first-time users
- Easily browse and book room, dining, entertainment and nightlife at MGM Resorts destinations
- View M life Rewards account: Tier Level, Express Comps and Points
- Access M life Rewards special offers and member room rates
 
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