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32Red confirmed best at customer service by independent audit

28 May 2013

(PRESS RELEASE) -- 32Red Online Casino is proud to announce that they have topped an independent Casino Support Quality Audit released today by etruvian consulting. The audit examined 16 of the biggest operators in gaming, using a mystery shopper approach to gather anonymous data in a wide range of scenarios typical of an online casino player requiring assistance.

The results saw 32Red top the charts with an overall score of 8.8/10, with response times and product knowledge in responses from their player support team recognized as being key areas where they leave competitors such as William Hill, Ladbrokes, 888 and bet365 long in the distance.

David Coleman, leading the project for etruvian, commented: “The audit results indicate that the management team and the front line staff at 32Red both hold a firm belief and commitment to putting the customer first. 32Red demonstrated again why they deserve, and have received multiple awards over the last decade.”



After winning the assessment with a strong margin, CEO Ed Ware commented on 32Red’s success: “Customer service is at the very heart of everything we do at 32Red and today’s recognition of that is a testament to all the hard work and dedication from our staff. We focus all our attention on ensuring that we deliver a ‘second to none’ player experience and we will continue to invest in this area to maintain our market leading proposition.”
 
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